Complaints & Recalls

Proactive

01
Proactive
01
At GNH India every complaint & recall events is treated with importance and goes through the GDP specified process for complaint handling.

Customer Satisfaction

02
Customer Satisfaction
02
SOPs are in place to record, assess, investigate and review complaints including potential quality defects, and if necessary, to effectively and promptly recall pharmaceutical products from the distribution network.

Concluding Report

03
Concluding Report
03
The effectiveness of the arrangements made for recalls are evaluated at regular intervals.

Returned/Rejected Products

04
Returned/Rejected Products
04
Every pharma product that is returned or rejected is identified and separated from the rest of the stock physically
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